Social Customer Relationship Management is about companies managing the online social interactions between their company and their customers and listening to and recording and understanding the online social interactions between their customers and everyone else.

Many companies are struggling to listen and interact via social media effectively and also to record and manage the big data, information and business processes associated with listening to and engaging with customers effectively via social channels.

eSocialMedia partners with the leading Social CRM technology and service providers in the World and we are perfectly positioned to advise your company on how social media should be integrated into your CRM and how your CRM should be adapted to how people now communicate online.

If you would like to understand the key considerations for a company before investing in Social CRM then please get in touch to speak to an independent and experienced Social CRM consultant.