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Social media for customer services

I read an article in the Telegraph back in 2010 called “Time to ditch the blood sucking social media gurus” that really resonated with my own feelings. Working in an environment where there are so many self-proclaimed experts causes issues for both businesses and genuine experienced service...

Clock-Icon Dec 2, 2013 | author-Icon |

In the business to business (B2B) sales environment individual credibility and brand can be as important to a client as the company’s brand. People buy from people they say. In today’s society many people will check out a person online before/after they meet them. The information they gleam...

Clock-Icon Nov 16, 2013 | author-Icon |

Great calls to actions in your posts and articles are easy to create, but their importance and context is often overlooked and all too often, the valuable time spent on creating great social content goes to waste. Whether someone follows your call to action is often the difference between a...

Clock-Icon Aug 12, 2013 | author-Icon |

I read an article today entitled ‘This Social Media Strategy Falls like Dominos’. It would be helpful to read the article first and you can draw your own conclusions – I’d love to hear some of your opinions. It suggests that the social media strategy implemented by Dominos has been...

Clock-Icon Nov 20, 2011 | author-Icon |