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Chief Executive of Yomdel, an innovative business that helps organisations and their customers connect online via its “Really Useful Chat” to increase e-commerce ROI, boost customer satisfaction and grow online revenue. Community is at the heart of Yomdel. Yomdel members benefit not only from close engagement with ourselves but also have the ability to share best practice, seek advice and solutions from others. Yomdel, together with its members, will set new standards in digital customer services and online e-commerce engagements. As a senior media and publishing executive, I have more than 25 years' experience in the UK and internationally in B2B and B2C online services, multimedia, news wires, newspapers and magazines. I am a catalyst for change and effective at motivating and directing senior teams through a pragmatic and hands on approach. I stand by high standards of professionalism, trust and integrity and work in an engaging and consultative style that can be adapted across different business sectors and internal departments. I’m a great motivator of people and a strong communicator with a proven track record of developing innovative commercial approaches that drive excellent results. Andy is a guest contributor and consultant for eSocial media

I recently sat squeezed into the basement room of a pub in London’s East End. Even though we were within hearing range of old Bow Bells, this wasn’t a place of cor blimey Cockneys having a knees up. It was a packed house of around 100 people who all shared a single passion —...

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